Organization for Transformative Works/Policy & Abuse

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OTW Committee
Committee Name: Policy & Abuse Committee
Organization: Organization for Transformative Works
Focus: Handling complaints and reports about content posted on AO3, solving account ownership issues and responding to user queries.
Committee Roles:
External Links: Archive Of Our Own, Report Abuse
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Organization for Transformative Works Committees

AO3 Documentation, Accessibility, Design & Technology, Communications, Development & Membership, Elections, Fanlore, Finance, Legal, Open Doors, Policy & Abuse, Strategic Planning, Support, Systems, TWC, Tag Wrangling, Translation, Volunteers & Recruiting, Webs

The Policy & Abuse committee is responsible for investigating reports regarding violations of the Terms of Service for the Archive Of Our Own (AO3), and ensuring every case is dealt with fairly and transparently. Policy & Abuse also assists users with account ownership issues and queries about AO3 internal policies.

Policy & Abuse determines if complaints are about legitimate violations of the Terms of Service, and what to do about them if they are. Their major goals are to adhere completely to the Terms of Service when handling cases, to make their reasoning and processes as clear and transparent as possible, and to keep every individual case completely confidential.

The committee works closely with other Organization for Transformative Works (OTW) committees, such as the Support committee, the Translation committee, and, when needed, the Legal committee.

Anyone can contact Policy & Abuse via the Policy Questions & Abuse Reports form found at the end of any page on the Archive of Our Own.

Committee changes over time

The Policy & Abuse committee was originally named "Abuse committee." In 2018, it was renamed "Policy & Abuse" for clarity.

In 2021, to address the team's workload issues, Policy & Abuse announced a change in the committee's purview, with some ticket types becoming the responsibility of the AO3 Support team instead[1].


Relevant Links


  1. ^ Changes to Support and Policy & Abuse Responsibilities, AO3 News, published September 13, 2021.