Organization for Transformative Works/Policy & Abuse
|Committee Name:||Policy & Abuse Committee|
|Organization:||Organization for Transformative Works|
|Focus:||Handling complaints and reports about content posted on AO3, solving account ownership issues and responding to user queries.|
|External Links:||Archive Of Our Own, Report Abuse|
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The Policy & Abuse committee is responsible for investigating reports regarding violations of the Terms of Service for the Archive Of Our Own (AO3), and ensuring every case is dealt with fairly and transparently. Policy & Abuse also assists users with account ownership issues and queries about AO3 internal policies.
Policy & Abuse determines if complaints are about legitimate violations of the Terms of Service, and what to do about them if they are. Their major goals are to adhere completely to the Terms of Service when handling cases, to make their reasoning and processes as clear and transparent as possible, and to keep every individual case completely confidential.
Anyone can contact Policy & Abuse via the Policy Questions & Abuse Reports form found at the end of any page on the Archive of Our Own.
Committee changes over time
The Policy & Abuse committee was originally named "Abuse committee." In 2018, it was renamed "Policy & Abuse" for clarity.
In 2021, to address the team's workload issues, Policy & Abuse announced a change in the committee's purview, with some ticket types becoming the responsibility of the AO3 Support team instead.
- 2010: Elizabeth Yalkut
- 2011-2012: Franzeska Dickson
- 2013: Sherry Nehmer
- 2014–2018: Matty Bowers
- 2019–2020: Matty, Aenya and Mai Daye
- 2021–current: Matty, Aenya, Mai Daye and Ranowa
- Changes to Support and Policy & Abuse Responsibilities, AO3 News, published September 13, 2021.